By Max, Surrey Roofing & Windows Ltd | Updated May 2026
A roof leak is stressful, especially during heavy rain. The safest first steps are about limiting damage, documenting the issue and getting qualified help without putting yourself at risk.
Stay safe indoors
Move furniture and valuables away from the leak, place a bucket or container under drips and avoid touching wet electrics. Do not climb onto the roof in bad weather.
Document what you can
Take photos or short videos of the leak, affected rooms and any visible external damage from ground level. This helps with triage and may help insurers.
Call for urgent roofing help
If water is entering, ceilings are bulging or storm damage has exposed the roof, call rather than relying on email. A roofer may need to make the area safe before the permanent repair.
Useful next steps
If you need roofing advice for a Surrey property, start with the relevant service page: roof repairs, emergency roof repairs, flat roofing, roof replacement or roof surveys. We also cover towns including Weybridge, Cobham, Woking, Guildford and Epsom.